We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
To request a return, please contact us at:
The following items are not eligible for return:
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable.
We recommend using a tracked shipping service, as Oak & Sable Decor is not responsible for lost return packages.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
We will review the issue and arrange a replacement or refund if approved.
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days depending on your payment provider.
Orders may only be canceled within 12 hours of purchase.
After processing has begun, orders cannot be canceled.
At this time, we do not offer direct exchanges. If you would like a different item, please place a new order after your return has been approved.
For any return or refund questions, please contact:
Oak & Sable Decor
Support@oakandsable.com